Access Hospitality has launched Access Evo, a new AI-powered intelligence layer that connects CRS, CRM, RMS and Booking Engine data into a single operating environment for hotel teams.
Launching at HITEC 2026, Evo addresses one of the hospitality industry’s most persistent operational challenges: fragmented technology stacks that slow decision-making, increase manual reporting and make it harder for teams to act quickly on commercial opportunities.
By bringing revenue, distribution, marketing and guest intelligence workflows together, Evo helps hotels replace disconnected data and time-consuming reporting with faster, real-time commercial action.
At the centre of Evo is Evo Navigator, a unified interface and single sign-on experience that allows hotel teams to move across systems without switching applications. For example, a revenue review that previously required up to 30 minutes of pulling reports from separate systems can now be surfaced in around 30 seconds, helping teams identify changes in booking pace, channel performance or demand patterns faster.
Evo also introduces a shared commercial intelligence layer across Access Hospitality solutions, giving hotel teams visibility into booking pace, channel performance, guest segmentation, pricing intelligence and marketing attribution in one view. Through Evo Copilot, users can query hotel data in everyday language rather than building reports manually or navigating multiple dashboards.
Research commissioned by Access Hospitality found U.S. hotel managers spend an average of 78 minutes a day switching between systems or stitching together information manually, while operators lose the equivalent of more than 42 working days annually due to disconnected technology workflows.
Key capabilities launching as part of Evo include:
Evo Navigator – a single login and unified operating environment across CRS, CRM, RMS and Booking Engine
Evo Feed — proactive operational intelligence and real-time alerts for issues such as PMS integration failures, channel performance changes and campaign activity
Evo Analytics — commercial dashboards bringing together revenue, guest and distribution data
Evo Copilot — natural language access to hotel operational and commercial data
Automated Group Quoting — AI-assisted group enquiry responses powered by displacement analysis and demand forecasting, launching at the end of June
Intelligent Channel Mix Optimization — automated channel optimization based on profitability and demand performance, launching post-HITEC
Expected outcomes include faster group response times, improved distribution profitability, reduced workloads through automation, and more consistent decision-making supported by integrated, real-time data rather than reconciled reports.
Nicola Longfield, Chief Commercial Officer, Global Accommodation & Payments said: “What the hospitality industry needs is connected intelligence, not another dashboard. Access Evo builds on SHR’s CRS, Channel Manager, CRM, RMS and Booking Engine to create one operational layer, giving hotel teams a single version of the truth across revenue, distribution, marketing and guest data. The shift from manual reconciliation to immediate, confident action is what makes this a significant step for the industry.”
